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AquaLens portable underwater viewing system

Return Policy

Just follow these three simple steps if you need to return a product for any reason.

  1. Complete the Return Merchandise Authorization (RMA) Form at the bottom of this page. ALL returns must be accompanied by this form.
  2. Ship the product back to Aquabotix Technolgy with a copy of the approved RMA request within 14 days of the RMA issue date. Be sure to clearly note the RMA number on the outside of the shipping box. Shipments must be sent according to Aquabotix's directions. These directions will be included with the RMA.
  3. Check your e-mail. Once we receive the returned product, we will send you an e-mail notification to explain the status of your return and any follow up actions taken.

Please note:

  • We will not accept or process any returned goods without a valid RMA
  • Returns must be made within 30 days of purchase.
  • Items returned for refund must be in the original package with all accessories, all supporting documentation and in 100% re-sellable condition.
  • You must provide sufficient information to validate the original sale. This can be as simple as providing a purchase order and invoice number.
  • RMA is good for 14 days. Return will be refused if returned after the expiration date.
  • RMA number must be marked on the outside of the box or shipment will be refused.
  • Warranty will be voided if warranty label is removed or damaged.
  • All claims for shortage or shipment errors and physical damage must be made within 5 days of original receipt of the goods. Customer must report to freight carrier immediately when damaged boxes are received. Risk of loss passes to customer upon shipment of product from our facility.
  • Special Orders are non refundable.

Other Conditions

  • Return and restocking fees (shipping & handling of purchase & return processing and up to 20% of the purchase price for restocking fees) will be applicable to all returns. We will notify you at time of processing the RMA if a restocking fee will be charged.
  • Following inspection of the goods, our service department will provide an estimated cost (if applicable) associated with repair, service, parts etc.
  • Service department may require a PO issued by customer toward any applicable charges. The PO is required prior to repair or service being initiated or replacement parts being shipped.

Liability
Aquabotix Technology Corporation shall under no circumstance be held liable for damages, loss or disputes caused by delay in furnishing maintenance, repair, consultancy or any other services.


Please complete this form for each item you wish to return and click submit.

You will receive an email confirmation which should be printed and included with the returned product.












New-No Damage, Some damage, Broken-Does not work)




   

Made in the USA | Headquarters: Fall River, MA 02720 USA | Telephone: +1 508.676.1100 | FAX: +1 888.414.7363